Why is Telkom so useless?

This is the sad story of trying to get ADSL…

My ADSL was ordered on the January 7th – the closest date to my return from Australia that I could get to a Telkom store. (Was told that actually physically going to a store was a better alternative to ordering over the phone or online). After giving them a few weeks, I phoned their call centre on the 29th (last week Monday) and was told that it would be installed on February 3rd and that a technician would call me later in the week to confirm a time to do the installation. So, I’m thinking “OK, great!” – but the week goes past and I hear nothing. I called them again last Friday (was planning to call them the day before, but that was the day that I was sick) and was now told “no installation date has been set”! So, I went from having an installation date to not having one. Typical bastards. On Monday this week (the day that my ADSL was originally scheduled to be installed), I phone their useless call centre again, just to see what was going on, and I got the same excuse.

Right, I thought. Flame time.

Off I went to Hellopeter and left a complaint. The Telkom staff that actually know what goes on (I’m surprised such people exist) read those comments and respond to them, and sure enough they phoned me up, promising to find out what the problem was. Not too long after that, I get their excuse – they apparently needed to upgrade the infrastructure in Kloof (and I have noticed some Telkom vehicles in the area around my place lately, so they were obviously doing something). After another call to their call centre this morning (and spending 15 minutes on hold listening to their rubbish canned music), I was told that the estimated time for installation is now the 18th.

Now, why couldn’t they have told me that they needed to upgrade their infrastructure in the first place? And why couldn’t their call centre tell me what I needed to know? Seems like it’s a case of the left hand not knowing what the right hand is doing. Telkom is so useless, it’s almost like they WANT to go out of business when Neotel starts up.

I’m hoping that they’ll keep their promises this time, but then again, this is Telkom that we’re dealing with. My friend Craig has also ordered ADSL at his place in Glenwood about three weeks after my order was placed; at this rate he’ll have his before I get mine.

I’ll keep you all posted as to further developments.

Bookmark the permalink.

Comments are closed.